Sales conditions

1. What these conditions of sale govern

These general conditions of sale govern the relationship between BARREL S.r.l. which is based in Cascina Torraza 25050 Capriano del Colle snc (BS) – VAT n. 04095210987, REA number: BS – 587922 (owner of the Riversa brand; hereinafter referred to as “Riversa”), and the person (hereinafter referred to as “Customer”) who purchases a product on the website www.riversa.it/en (hereinafter referred to as “the Site”).

2. Purpose of this contract

This contract concerns the purchase and sale of beer, food products, as well as accessories in the quantity and quality chosen by the consumer through the selection of products on the website www.riversa.ir. The data indicated therein may be subject to changes and periodic updates.

3. How and when the sales contract is concluded

The Customer who intends to purchase the products on the Site:

1. selects the products one at a time and adds them to the basket.
2. accesses a summary page with the selected products, their price, delivery times and costs.
3. submits the order using the appropriate button.

The order that the Customer sends to Riversa through the Site constitutes a contractual proposal.

The sales contract is considered concluded with the sending by Riversa to the Customer of an e-mail confirming the order.

The e-mail contains the Customer’s data, the order number, the price of the goods purchased, the shipping costs, the delivery address to which the goods will be sent and the link through which you can print and keep a copy of these conditions.

The Customer undertakes to verify the correctness of the personal data contained in the order confirmation e-mail and to immediately notify Riversa of any corrections.

4. Who can buy on the site

The purchase of the products on the Site is allowed only to people who have reached the age of 18.

Purchasing products, the Customer is required to provide truthful, correct and complete data.

The Customer is also required to immediately notify Riversa of any changes in the data provided.

The Customer agrees to indemnify Riversa from any compensation obligation and / or sanction in any way related to the failure to comply with these rules relating to providing and communicating his data, without prejudice to the willful misconduct or gross negligence of Riversa.

5. The availability of products

The products on the Site are available in limited quantities.

It is possible that, due to the simultaneous presence on the site of multiple users, the products are sold to other customers before the Customer receives confirmation of his order.

For this reason, once the order has been received, Riversa will notify the Customer via e-mail if some of the products ordered are not available.

For this reason, once the order has been received, Riversa will notify the Customer via e-mail if some of the products ordered are not available.

1. decide not to order the product anymore: in this case you will be entitled to a refund of the amount already paid for that product
2. confirm the order and wait for the product to be available again.

6. Product information

Riversa tries to describe and illustrate the items sold on the site as accurately as possible.

However, it cannot guarantee that the details of the images on the site correspond 100% to those of the actual product. Small differences are sometimes also possible due to the effect of the Internet browser and the monitor used by the Customer.

In the event of a difference between the image and the written description of the product, the written description always prevails.

The Customer is required to carefully read the information relating to the products on sale and in particular those relating to the composition of the products and the presence of any allergens. The information on the site is provided by the manufacturers.

7. Product prices

All prices indicated on the site are inclusive of VAT.

The shipping cost where applicable must be added to the price of the product, the amount of which, always indicated on the site, varies according to the place and method of delivery.

The prices of the products marketed are subject to change without notice.

8. How to pay

Payment can be made by credit card or PayPal.

Credit cards enabled for payment are indicated on the site.

The actual debit of the amount on the credit card will take place when the Customer transmits the purchase order.

9. Delivery of products

The products will be delivered by express courier to the address indicated by the Customer at the time of the order within the deadline indicated in the order confirmation e-mail sent by Riversa and in any case within 30 days from the date on which the Customer received the e-mail order confirmation.

Shipping costs are charged to the customer and are indicated before the customer places the order and in the order confirmation email.

10. Product warranty

The products sold by Riversa are covered by the legal guarantee of conformity.

11. The right of withdrawal

The Customer has the right to withdraw from the sales contract concluded with Barrel srl within 14 days from the one in which he received the product and without any reason.

The Customer must communicate to Riversa the decision to exercise the right of withdrawal by sending a registered letter with return receipt to the headquarters of Riversa c / o Barrel srl Cascina Torrazza, 25020 Capriano del Colle (BS) or by pec to this address: barrel@pec.it

Once this decision has been communicated, the Customer must return the purchased product within 30 days.

The product must be returned to the following address: Barrel srl Cascina Torrazza, 25020 Capriano del Colle (BS)

The costs for returning the product are charged to the customer.

In the event that the Customer sends back products beyond the aforementioned deadline or in the case of open and / or partially used products or products not intact in their original form and packaging and which do not lend themselves to being returned, the right of withdrawal does not apply. apply and Riversa will return the purchased good to the Customer, charging the shipping costs to the Customer.

Within 30 days from that in which Riversa became aware of the decision to withdraw, Riversa will refund the amount paid by the Customer, including any shipping costs incurred by the Customer when purchasing the product.

In any case, Riversa may suspend the reimbursement until the moment in which it receives the product or until the Customer proves with suitable documentation that he has returned the goods to Riversa.

It should be noted that the Community legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity. The right of withdrawal, therefore, CANNOT be exercised by legal persons and natural persons acting for purposes related to a commercial activity. The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

12. Wrong or damaged products

In the event that one or more products are damaged or do not correspond to the order placed, the buyer, only if he has previously noted the damage on the waybill / transport document or has accepted subject to control, within 3 ( three) working days from delivery, he / she must inform Riversa by email at info@riversa.it , also providing documentation, including photographic documentation, relating to the damage or erroneous supply.

Riversa reserves the right to request the return of the damaged / erroneous goods at the expense of the consumer, shipment which must take place within 15 days from the request of Riversa, under penalty of forfeiture of the right to replacement or reimbursement.

Once verified the existence of the damage or erroneous supply, at its own expense, no later than 30 days from the date of delivery or notification, it will also replace the damaged / erroneous products or, if this is not possible, to reimburse the buyer for their amount. In the event that the customer contacts Riversa after the third working day, Riversa will have the right to decide to open a practice in order to replace the damaged or erroneous goods, if any. Delivery takes place only in the national territory.

13. Liability

Riversa is not responsible for disservices due to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet network, in the event that it is unable to execute the order within the time stipulated in the contract.

Riversa is not responsible in case of damages, of any kind, deriving from the improper use of the product and / or not in accordance with the instructions provided by the manufacturer.

Riversa, except in cases of willful misconduct or gross negligence, is solely responsible for the damage that is a direct and immediate consequence of its non-fulfillment with respect to what is established in these conditions of sale and that was foreseeable at the time of the conclusion of the sales contract.

14. Applicable law and jurisdiction

These general sales conditions are regulated by Italian law.

The customer who qualifies as a consumer, according to what is indicated in art. 13, may try to resolve any dispute relating to the purchase made on the Site through the ODR (Online Dispute Resolution) platform, created and managed by the European Union.

The Customer can access the ODR platform from this link: http://ec.europa.eu/consumers/odr

Any dispute relating to these general conditions of sale, if not resolved amicably, will be subject to the exclusive jurisdiction of the judge of the place of residence or domicile of the customer.

15. Exclusions: what happens if the Customer is not a consumer

These general conditions are fully applied in the case of purchases made by natural persons who qualify as “consumers” on the basis of art. 3 of the Consumer Code (Legislative Decree 206/2005): art. 3 establishes that the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out is a consumer.

In the case of purchases made by subjects who cannot be qualified as “consumers”, some exceptions to these general conditions of sale are envisaged.

In particular, to subjects who are not consumers:

1. art. Does not apply. 10 on the right of withdrawal. On the contrary, the rules generally provided for by Italian law apply.
2. art. 12 is waived in the sense that, without prejudice to the application of Italian law to these conditions of sale, in the event of a dispute relating to them, the competent court will be that of Brescia.